Privacy Policy

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M Stoker Electrical Ltd

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details provided on our website.

We may collect and process the following information:

When you contact us through our website, email, telephone or social media, we may collect:

• Name
• Address
• Telephone number
• Email address
• Details of your enquiry
• Property information relevant to the work requested

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Pages visited
• Date and time of visits
• Website usage information

This information is generally collected through cookies and analytics tools.

We use your personal information to:

• Respond to enquiries
• Provide quotations
• Deliver electrical and renewable energy services
• Manage customer relationships
• Arrange appointments and site visits
• Issue invoices and maintain records
• Comply with legal and regulatory obligations
• Improve our website and services

We will only process your personal information where we have a lawful basis to do so.

Under UK GDPR, we rely on the following lawful bases:

Where processing is necessary to provide services you have requested.

To manage our business, respond to enquiries, and improve our services.

Where we are required to retain records for taxation, accounting, health and safety, or regulatory purposes.

Where you have provided consent for marketing communications or optional website cookies.

You may withdraw your consent at any time.

We do not send unsolicited marketing communications.

Where you have consented to receive marketing information, you may opt out at any time by contacting us.

We do not sell your personal information.

We may share information with:

• Professional advisers
• Accountants and auditors
• Payment providers
• Software providers used to operate our business
• Regulatory bodies where required by law
• Subcontractors where necessary to deliver services

Any third parties receiving personal information are required to keep it secure and use it only for legitimate business purposes.

We retain personal information only for as long as necessary.

Typical retention periods include:

• Customer and accounting records: up to 7 years
• Electrical certification records: as required by industry regulations and legal obligations
• Enquiry records: up to 2 years

Information no longer required will be securely deleted or anonymised.

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

While we strive to protect your information, no internet transmission can be guaranteed completely secure.

Under UK GDPR, you have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data in certain circumstances
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us.

Our website may use cookies to improve functionality and analyse website traffic.

Cookies are small text files stored on your device.

You can control or disable cookies through your browser settings.

Where required, we will seek your consent before placing non-essential cookies on your device.

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies.

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the:

Information Commissioner's Office

Website: Information Commissioner's Office (ICO)

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.